Faqs
Frequently Asked Questions (FAQs)
Product Technology & Features
Q: What is the camera resolution, and does it support night vision?
A: The camera provides high-definition footage, offering either 1080P or 2K Ultra HD resolution (please refer to your specific model specifications). The device includes built-in night vision capabilities, ensuring clear recording day and night.
Q: Does the AI bird recognition feature require a paid subscription?
A: No. BROAIMX offers lifetime free AI bird identification service, capable of recognizing over 11,000 species, without any recurring subscription fees.
Q: How is the feeder powered? Do I need to change batteries?
A: The feeder is primarily powered by an integrated, high-efficiency solar panel. Under adequate sunlight, it achieves continuous power, significantly reducing the hassle of frequent recharging or battery replacement.
Q: Does the device support 5GHz Wi-Fi?
A: To ensure stable signal transmission and outdoor penetration, the device exclusively supports connection to 2.4GHz Wi-Fi networks and does not support 5GHz.
Q: What is the capacity of the feeder?
A: The feeder typically features a large capacity of around 1.5L, ensuring sufficient feed is maintained for extended periods, reducing the frequency of refilling.
Purchase, Installation & Support
Q: Is the memory card included in the package?
A: Yes, we include a 64GB high-speed TF card with the package for local storage of your videos and photos, so no separate purchase is needed.
Q: Can I install the feeder anywhere?
A: Yes. The device features a unified fixed bracket design, allowing you to easily and independently install it in any corner of your backyard, on a tree, or on a wall, enabling true freedom of placement.
Q: How long is the warranty period?
A: We provide a 1-Year Quality Warranty, covering non-artificial damage and natural functional issues.
Q: If I am not satisfied, can I return the item?
A: Yes. We offer a 30-Day Risk-Free Return Policy. Please contact our customer service email at service@broaimx.com within 30 days of receiving your item to initiate a return.